Acceptable Use Policy

1. Purpose

The purpose of this Acceptable Use Policy is to:

• Outline the rules and guidelines that all users must follow when using our Site and Services.
• Protect the security, integrity, and availability of our Site and Services.
• Protect the rights, privacy, and safety of our users, our Company, and third parties.
• Ensure compliance with applicable laws and regulations.
• Establish a fair and transparent framework for enforcement actions when violations occur.

This Policy applies to all users of the Site and Services, regardless of their location, membership status, or manner of access.

2. General Conduct

When using our Site and Services, you agree to:

• Act in a lawful, ethical, and responsible manner at all times.
• Respect the rights, privacy, and dignity of other users and third parties.
• Provide accurate, truthful, and complete information when creating your account and using the Services.
• Keep your account credentials secure and confidential.
• Promptly report any security vulnerabilities, bugs, or violations of this Policy to us at: [email protected]
• Comply with all applicable local, state, national, and international laws and regulations.
• Use the Services only for their intended purpose as described on the Site and in our Terms of Service.

3. Prohibited Activities

You agree NOT to engage in any of the following activities. This list is not exhaustive; we reserve the right to determine, in our sole discretion, what constitutes a violation.

3.1 Illegal and Harmful Activities

You may NOT use the Site or Services to:

• Violate any applicable law, statute, ordinance, or regulation.
• Engage in, facilitate, promote, or encourage any criminal activity, including fraud, money laundering, terrorist financing, human trafficking, or the exploitation of minors.
• Harass, bully, threaten, intimidate, stalk, or cause harm to any individual or group.
• Promote or incite violence, hatred, or discrimination against any individual or group based on any protected characteristic.
• Create, upload, transmit, or store content that is unlawful, defamatory, obscene, threatening, fraudulent, or harmful to minors.
• Impersonate any person, business, or entity, including employees or representatives of Mile Memory.
• Falsely state or misrepresent your identity or affiliation.
• Exploit or attempt to exploit minors in any way. Our Services are not intended for individuals under the age of 13.

3.2 Security Violations

You may NOT:

• Attempt to gain unauthorized access to the Site, Services, other user accounts, or connected systems through hacking, brute force, or any other means.
• Probe, scan, or test the vulnerability of the Site or any connected system without our express written authorization.
• Breach or circumvent any security, authentication, or rate-limiting measures.
• Interfere with or disrupt servers, networks, or infrastructure, including DoS or DDoS attacks.
• Introduce any malicious code, including viruses, worms, ransomware, spyware, or other harmful software.
• Intercept, monitor, or capture data not intended for you, including packet sniffing or session hijacking.
• Exploit any bug or vulnerability for personal gain or to cause harm. Report vulnerabilities to [email protected].

3.3 System Abuse and Automated Access

You may NOT:

• Use bots, crawlers, scrapers, spiders, or other automated tools to access the Site without express written permission.
• Harvest, collect, or aggregate data or content from the Site without our express written permission.
• Overload or flood the Site's infrastructure with excessive requests.
• Reverse engineer, decompile, or attempt to derive the source code or architecture of the Site or Services.
• Bypass CAPTCHA systems, rate limiters, authentication mechanisms, or other technical controls.

3.4 Account Abuse

You may NOT:

• Create multiple accounts — each user may maintain only one account.
• Create an account using false, misleading, or inaccurate information.
• Share, sell, transfer, or sublicense your account or credentials to any third party.
• Use another person's account without their explicit permission.
• Create accounts in an automated fashion or to circumvent enforcement actions.
• Exploit our membership or payment systems, including using stolen payment credentials or initiating fraudulent chargebacks.

3.5 Intellectual Property Violations

You may NOT:

• Copy, reproduce, distribute, or create derivative works of any content or intellectual property belonging to Mile Memory without express written permission.
• Use our trademarks, logos, trade names, or brand identifiers without express written permission.
• Upload content that infringes upon the intellectual property rights of any third party.
• Remove, alter, or tamper with any copyright or proprietary rights notices.
• Frame, mirror, or incorporate any part of the Site into another website without permission.

3.6 Network and Email Abuse

You may NOT use the Site or Services to send bulk or unsolicited email (spam), forge email headers, operate open mail relays or proxies, or distribute chain letters, pyramid schemes, or other deceptive communications.

4. User Content

If any feature of the Services allows you to submit, post, or share content ("User Content"), the following rules apply:

• You are solely responsible for all User Content you submit or share.
• Your User Content must not violate any applicable law, infringe any third-party rights, contain malicious code, or be hateful, threatening, or otherwise objectionable.
• Your User Content must be accurate and not intentionally misleading.

We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content at our sole discretion, with or without notice.

5. Reporting Violations

If you become aware of any violation of this Policy, please report it to:

Email: [email protected]

When reporting, please include:

• A detailed description of the violation
• The date and time the violation occurred (if known)
• The username or account associated with the violation (if known)
• Any supporting evidence such as screenshots, URLs, or copies of communications

All reports will be reviewed and investigated. We will treat reports confidentially to the extent permitted by law. You will not face retaliation for reporting violations in good faith.

6. Monitoring and Enforcement

6.1 Right to Monitor

We reserve the right, but are not obligated, to monitor your use of the Site and Services for compliance. Monitoring may include reviewing account activity, analyzing server logs, investigating reports, and using automated tools to detect abusive activity. We will conduct monitoring in accordance with our Privacy Policy.

6.2 Enforcement Actions

If we determine you have violated this Policy, we may take one or more of the following actions:

• Warning: Issue a written warning via email requesting that you cease the prohibited activity.
• Content Removal: Remove, disable, or restrict access to any content that violates this Policy.
• Temporary Suspension: Temporarily suspend your access for a defined period.
• Permanent Termination: Permanently terminate your account and revoke all access.
• Legal Action: Pursue available legal remedies, including injunctive relief or monetary damages.
• Law Enforcement Referral: Report the violation to appropriate law enforcement if the activity may constitute a criminal offense.

We reserve the right to escalate directly to permanent termination or legal action for severe violations.

6.3 Effect of Termination

If your account is terminated due to a violation:

• You will lose access immediately.
• No refund will be issued for any unused membership, except where required by law.
• You may not create a new account without our express written permission.

6.4 Appeals

If you believe an enforcement action was taken in error, you may appeal by contacting us at [email protected]. Include your name, email, a description of the action, why you believe it was taken in error, and any supporting evidence. Our decision on the appeal will be final.

7. Third-Party Services and Interactions

Our Site may contain links to third-party websites or services. This Policy applies only to our Site and Services; we are not responsible for the practices or content of third-party sites.

Any interactions you have with third-party services accessed through our Site are solely between you and the third party. We are not liable for any damages arising from such interactions.

The use of Google reCAPTCHA on our Site is subject to Google's Privacy Policy and Terms of Service.

8. Security and Vulnerability Disclosure

We take the security of our Site and Services seriously. If you discover a security vulnerability, please follow responsible disclosure practices:

• Report the vulnerability privately to: [email protected]
• Provide sufficient detail so that we can understand and reproduce the issue.
• Give us a reasonable amount of time to investigate and address the vulnerability before disclosing it publicly.
• Do NOT exploit the vulnerability beyond what is necessary to demonstrate it.
• Do NOT access, modify, or delete data belonging to other users.
• Do NOT perform any testing that could cause degradation or interruption of the Services.

We will not take legal action against individuals who discover and report security vulnerabilities in good faith and in accordance with this section.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mile Memory, its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your violation of this Acceptable Use Policy.
• Your use of the Site or Services.
• Any User Content you submit, post, or share.
• Your violation of any applicable law or regulation.
• Your violation of the rights of any third party.

This indemnification obligation shall survive the termination of your account.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MILE MEMORY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM:

• ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF A REPORT OR COMPLAINT MADE UNDER THIS POLICY.
• ANY ENFORCEMENT ACTION TAKEN IN ACCORDANCE WITH THIS POLICY, INCLUDING CONTENT REMOVAL, ACCOUNT SUSPENSION, OR ACCOUNT TERMINATION.
• ANY THIRD-PARTY ACTIONS OR CONTENT THAT VIOLATE THIS POLICY, WHETHER OR NOT WE WERE AWARE OF SUCH ACTIONS.
• ANY LOSS OF DATA, REVENUE, PROFITS, OR BUSINESS OPPORTUNITIES ARISING FROM ENFORCEMENT ACTIONS UNDER THIS POLICY.

For further details, see the Limitation of Liability section in our Terms of Service.

11. Relationship to Other Policies

This Acceptable Use Policy is part of and supplements our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless this Policy explicitly states otherwise.

This Policy should be read in conjunction with:

• Terms of Service
• Privacy Policy
• Cookie Policy

12. Changes to This Policy

We reserve the right to modify or update this Policy at any time. When we do, we will:

• Revise the "Last updated" date at the top of this page.
• Post the updated Policy on the Site.
• For material changes, notify you via email or a prominent notice on the Site.

Your continued use of the Site and Services after the posting of changes constitutes your acceptance of the revised Policy.

13. Severability

If any provision of this Acceptable Use Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

14. Governing Law

This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the United States of America. For dispute resolution details, see our Terms of Service.